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Shipping, delivery & returns

General Information

Company Name: FERRY Store B.V.

Address
Westblaak 127,
3012 KJ Rotterdam,
The Netherlands

1. Shipping and Delivery

Shipping Methods and Providers
We offer shipping via PostNL and a Click and Collect option at our store - During opening hours before 20:00.

Delivery Times
Order Processing: 2-3 business days.

Delivery
3-5 business days.

Shipping Costs
PostNL: €6.00
Click and Collect: €2.00

2. Returns and Refunds

Return Policy
Returns are accepted under the following circumstances:

* Items must be returned within 14 days of receipt.
* Items must be in their original condition, unused, and with all tags attached.
* Certain items, such as undergarments and sale items, may not be eligible for return. Please refer to the product description for details.

Refund Process

Refunds will be processed within 7 business days of receiving the returned items. The refund will be issued to the original payment method. Please note that return shipping costs are not covered by FERRY Store B.V. Items should be returned to: Westblaak 127,
3012 KJ Rotterdam,
The Netherlands

3. Customer Obligations

Account Registration
Customers may register an account to facilitate faster checkouts and track order history.

Accuracy of Information
Customers are responsible for providing accurate and complete information when placing orders. FERRY Store B.V. is not responsible for delays or delivery issues arising from incorrect information provided by customers.